Location
Thetford Business Centre, Thetford, Norfolk, with flexibility for some optional blended working. This role can only be worked within the UK. Occasional travel across England is expected.

Hours
Part-time, 22.5 hours per week worked across 3 days from Monday to Sunday. The role requires regular rota'd weekend, public and privilege holiday, and evening working on a rostered 7-day contract.

Salary
£26,959 per annum (pro rata)

About the Role
The Customer Relations Assistant will play an important role within Forestry England's national Customer Relations Team. As Forestry England aims to increase business efficiency and grow profit margins, putting customers at the heart of what we do is crucial to our future success. You will deliver a high level of customer service and professional representation in relation to event tickets, memberships, advance admission sales, and other Customer Relations functions. Key duties include sales, administration, and handling customer enquiries. You will be part of a passionate team dedicated to growing the nation’s forests and creating amazing places and experiences for the public, while supporting environmental sustainability and wildlife habitats.

Benefits
Forestry England contributes an average of 28.97% towards your pension through the Civil Service Defined Benefit Pension Scheme. You will receive 25 days holiday per year (pro-rated for part-time), increasing by one day per year of service up to 30 days, plus bank holidays. Access to STaR employee benefits scheme offering discounts on shopping, holidays, insurance, gym memberships, and wellbeing apps. Free parking at Forestry England sites and free entry to National Arboretums at Westonbirt and Bedgebury. Commitment to lifelong learning with support for career development, professional development, and sponsored membership of professional bodies.

Experience
Experience in customer service or sales is desirable but not essential. A willingness to learn and adapt within a busy customer relations environment is important.

About you
Enthusiastic and professional with excellent communication skills. Able to work flexibly including weekends, evenings, and public holidays. Comfortable working as part of a team and independently. Willingness to travel occasionally across England. Commitment to delivering high-quality customer service and representing Forestry England positively.

Qualifications
No specific qualifications are required, but candidates should have the ability to communicate effectively in accurate spoken English. A positive attitude and commitment to the role are essential.