Location
Thetford Business Centre, Thetford, Norfolk with flexibility for some optional blended working. This role can only be worked in the UK and covers the whole of England with occasional travel required.

Hours
Full Time - 37 hours per week, worked across 5 days from Monday to Sunday. The role includes regular rota'd weekend, public and privilege holiday and evening working, with a rostered 7-day contract as standard.

Salary
£30,105 per annum

About the Role
The Customer Relations Co-ordinator will play an active role coordinating activities within Forestry England's national Customer Relations Team. As Forestry England aims to increase business efficiency and grow profit margins, putting customers at the heart of what we do is crucial to our future success. Key work areas include membership, event ticketing, advance admission sales, fundraising, and Customer Relationship Management (CRM). This is a fixed term appointment for 12 months (maternity cover).

Forestry England is a passionate team dedicated to growing the nation’s forests for everyone, creating amazing places and experiences, providing vital homes for wildlife, improving air quality, and producing sustainable timber. Join us and be part of a team making a positive difference for people and the environment.

Benefits
Forestry England contributes an average of 28.97% towards your pension through the Civil Service Defined Benefit Pension Scheme. You will receive 25 days holiday per year, increasing by one day per year of service up to 30 days (pro-rated for part-time employees), plus bank holidays. STaR employee benefits scheme offers discounts on everyday shopping, holidays, gym memberships, and more. Free parking at Forestry England sites and free entry to National Arboretums at Westonbirt and Bedgebury. We are committed to lifelong learning and career development through continual professional development, support for individual learning plans, and sponsored membership of professional bodies.

Experience
Experience relevant to customer relations, membership management, event ticketing, fundraising, or CRM is desirable to support the coordination of activities within the Customer Relations Team.

About you
You will be a motivated and enthusiastic individual with excellent communication and organisational skills. You should be comfortable working within a team and able to work flexibly including weekends, evenings, and public holidays as part of a rota. A commitment to delivering excellent customer service and working collaboratively is essential.

Qualifications
There are no specific qualification requirements stated for this role, but candidates should demonstrate relevant skills and experience through their application. Successful candidates will be subject to a criminal record check and government baseline personnel security standard check.