Location
London

Hours
Full Time

Salary
£36,500 per annum

About the Role
Frasers Hospitality, a member of Frasers Property Group, is a global hospitality leader delivering gold standard serviced apartments and hotel residences across Asia, Australia, Europe, the Middle East and Africa. With 7 UK properties including Fraser Suites, Fraser Place, Fraser Residence and Park International Hotel located in London, Edinburgh and Glasgow, we provide guests with comfortable and luxurious stays for both business and leisure travellers.

As Front Office Manager at Fraser Suites, you will direct and oversee the Front Office team to ensure guest satisfaction and safety. You will provide leadership and support to all team members, acting as the Management representative during your hours. Your responsibilities include ensuring timely and accurate customer service, handling customer feedback and guest requests, monitoring and developing team performance, and working closely with housekeeping and maintenance departments to enhance guest service and cross-department communication.

You will maintain a professional, high-quality, service-oriented environment and ensure compliance with company policies and security requirements. This role offers the opportunity to develop your leadership and communication skills while working within a passionate team dedicated to creating memorable guest experiences.

Experience
Proven experience in a similar Front Office Manager role with excellent communication skills and the ability to lead and inspire a team.

About you
Enthusiastic individual with a passion for customer service who enjoys working as part of a team committed to creating memorable guest experiences. You have a hands-on attitude, strong attention to detail, and excellent problem-solving skills. You are motivated to build upon your leadership and team management skills.

You must be eligible to work in the UK.

Qualifications
Not explicitly stated, but relevant hospitality management experience and leadership skills are essential.