Location
London

Hours
Full Time (hours not specified)

Salary
£27,310 per annum

About the Role
We are looking for a friendly, passionate, and energetic Receptionist to join the team at Malmaison. You will be the face of our hotel, delivering exceptional hospitality and ensuring every guest experience is memorable. As the first and last person our guests see, you will set the tone for their visit and ensure everything goes above and beyond before they leave. If you have a natural hospitality charm and a passion for service, this role offers the opportunity to grow your career with Malmaison, including potential progression into a Supervisory position.

At Malmaison, we create unforgettable memories for our guests and actively encourage internal development and progression. Successful candidates may have the opportunity to enroll in our apprenticeship scheme after completing their probationary period.

Benefits
- Heavily discounted staff room rates at Malmaison, Hotel du Vin, and Frasers Hospitality with rooms from £65 per night
- 50% off Friends and Family room rates
- 35% discount on dining in our Brasseries and Bistros
- Fully funded apprenticeship programmes to support career development
- High street discounts on shops, experiences, holidays, and more
- Cycle to work scheme saving up to 40% on bikes
- Healthcare cash plans including dental, optical, and medical from £5 per month
- Referral schemes paying up to £1500
- Stylish uniform provided
- Wellness and national campaign days promoting activities such as Mental Health Awareness week
- Access to Wagestream for real-time wage tracking and early pay access
- Complimentary stays with dinner, bed, and breakfast on 1st, 3rd, and 5th anniversaries
- Employee Assistance Programme offering free, confidential advice 24/7

Our Sustainability Goals
- 100% renewable electricity, primarily from UK wind farms
- Recycling at least 70% of hotel waste, supported by a dedicated Sustainability Council
- Use of chemical-free and eco-friendly cleaning systems
- Two paid volunteer days per year for sustainable charities

Experience
Previous hospitality or customer service experience is advantageous but not essential. Enthusiasm and a passion for delivering excellent guest service are key.

About you
You are naturally hospitable, energetic, and passionate about service. You enjoy interacting with people and take pride in making guests smile every day by delivering celebrity-level service. You have high standards and want to be part of a brand known for exceptional food, drink, and guest experiences.

Qualifications
No formal qualifications are required. A positive attitude, willingness to learn, and commitment to personal and professional development are essential.