Location
Waterbeach Depot, with occasional travel to Cambourne.

Hours
Staggered working hours to support service needs, including occasional weekend work.

Salary
£37,534 per annum

About the Role
As an Operations Support Supervisor, you will support Team Managers in the supervision and coordination of refuse, recycling, commercial waste, and crews. Your work will help ensure our services are delivered safely, efficiently, and to the highest standards. You will spend time both in the depot and out on routes, supporting crews, monitoring performance, handling complaints, delivering training, and helping maintain a strong, positive safety culture. This is a varied and hands-on role, ideal for someone who enjoys working with people, solving problems, and making a real difference to the local environment.

Key Responsibilities
- Supporting the daily delivery of refuse, recycling, and street cleansing services
- Supervising and monitoring frontline crews, including site visits and safety checks
- Providing training such as manual handling and bin lift operation
- Driving LGV refuse vehicles when needed to support operational delivery
- Managing recruitment and induction for drivers and loaders
- Handling operational data, staff records, and performance monitoring
- Collaborating with the Fleet team to ensure vehicles and equipment availability
- Helping resolve complaints and ensuring learning is captured
- Supporting people-related processes including absence, probation, and HR documentation
- Ordering and managing stock such as PPE and trade waste bins

Why Join Us?
Working in Shared Waste means being part of a service that genuinely impacts the community every day. You will enjoy supportive and collaborative teams, training and development opportunities, a dynamic and varied working environment, and the chance to contribute to cleaner, greener, more sustainable communities. South Cambridgeshire District Council is a four-day week employer, supporting improved health and wellbeing while maintaining full pay and productivity.

Experience
Essential: Class C Driving Licence (LGV), experience of frontline waste or similar operational services, and experience supervising staff.

About you
- A strong team player with excellent communication skills
- Able to stay calm under pressure and manage multiple priorities
- Confident, assertive, and capable of leading frontline teams
- Safety-focused, proactive, and committed to excellent customer service
- Comfortable working with IT systems and operational software
- Willing to work flexibly, including occasional weekend cover

Qualifications
Relevant driving licence and operational experience as stated; no additional formal qualifications specified.