Location
Kidlington OX5 1QT

Hours
36 hours per week, 8 am to 4 pm, hybrid working

Salary
Up to £29,000 per annum, depending on skills and experience

About the Role
This is a busy and hands-on role where you will play an important part in keeping field operations running smoothly and ensuring customers receive the best possible service. You’ll be at the centre of activity, planning workloads, solving problems in real time, and supporting teams on the ground to deliver essential water services. This is a fixed-term/secondment contract for 10-12 months. Your key responsibilities will include planning and scheduling both planned and reactive work for field engineers, coordinating closely with local authority permitting teams to ensure compliance, keeping customers updated and managing their expectations, monitoring field activity and progress throughout the day and adjusting plans as needed, managing emergency work allocations and ensuring all related updates and systems are completed, and communicating changes to field supervisors to support smooth day-to-day operations.

Benefits
24 days holiday per year, increasing to 28 with length of service (plus bank holidays). Generous Pension Scheme through AON. Access to a wide range of benefits supporting health, wellbeing, and finances including annual health MOTs, physiotherapy, counselling, Cycle to Work schemes, shopping vouchers, and life assurance. Performance-related pay plan linked directly to company performance measures and targets. Please note different terms and conditions apply if on secondment.

About Thames Water
We are the UK’s largest water and wastewater company, serving more than 16 million customers daily. We are committed to building a better future for our customers, communities, people, and the planet. Thames Water offers meaningful career opportunities, flexible working arrangements, and excellent benefits. Join us to make a daily difference to millions of lives while helping to protect the world’s water for future generations. We are a diverse and inclusive employer and provide support throughout the recruitment process.

Experience
Previous experience in an office or administrative environment is essential. Customer service experience with strong communication skills is required. Confident IT user with the ability to quickly learn new systems and tools.

About you
Strong attention to detail with accurate data entry skills. A team-focused approach with a willingness to support others. Understanding of the Clean Water network is beneficial but not essential.

Qualifications
No specific qualifications are required for this role, but relevant experience and skills are important.