Location
Reading or Kidlington (Hybrid role)

Hours
Full Time - Hours not specified

Salary
Up to £55,000 per annum depending on skills and experience

About the Role
Ready to play a pivotal role in shaping the future of water services across the Thames Valley? We’re looking for a proactive, people-focused Project Coordinator to join our high-performing Developer Services Field Team. This varied, fast-paced role offers a blend of office-based planning and hands-on fieldwork, perfect for someone who enjoys taking ownership, solving problems, and making a real difference to customer experience.

You will support the smooth delivery of new clean water connections by working closely with contractors, operational teams, and internal stakeholders to keep projects on track and deliver right-first-time outcomes for our customers. Key responsibilities include planning and coordinating complex clean water connections, managing schedules, priorities, and customer communications, taking ownership of escalations and complaints, acting as the key link between Developer Services, Water Networks, contractors, and Customer Experience teams, carrying out on-site inspections to ensure health & safety, water quality, and installation standards, conducting post-installation checks and managing remedial works, and analysing performance data to recommend improvements.

Experience
Experience in water networks, operational teams, or working with delivery contractors is desirable but not essential.

About you
- Positive, can-do attitude with a genuine passion for delivering great customer outcomes
- Ability to thrive in a fast-paced environment, confidently managing competing priorities and fixed deadlines
- Takes real ownership, seeing tasks and challenges through to resolution with accountability
- Strong communication skills to build relationships with customers, colleagues, and contractors
- Curious and proactive mindset, always looking for better ways of working

Qualifications
No specific qualifications are required for this role.