Location
Alperton, Wembley, HA0 1ER

Hours
Monday to Friday, 40 hours per week, 8:30am - 5pm

Salary
Competitive salary of £29,120 per annum with an annual performance bonus plus Veolia benefits and pension

About the Role
At Veolia, we see the world as an opportunity to help take better care of its resources and create a better place for everyone. We are committed to driving genuine change and bringing our ambition of Ecological Transformation to life. As the UK leader in resource management, Veolia provides comprehensive waste, water, and energy management services across a wide range of industries.

In this role, you will contribute to the safe disposal of waste while maximising recycling and recovery potential, with a strong focus on exceptional customer service and expertise. You will play a pivotal role in delivering services to our customers by managing daily workloads and logistics for frontline staff and liaising directly with customers to ensure first-class service delivery.

Key responsibilities include:
- Day-to-day management of service delivery, including dynamic allocation of work to vehicles and routes
- Communicating with customers and stakeholders, providing status updates and maintaining contact with drivers
- Completing debriefs with frontline staff and reporting necessary actions or updates
- Face-to-face engagement with drivers to support and resolve any issues on route
- Reporting all safety concerns or container damage and encouraging 'stop the job' if unsafe to continue
- Ensuring Veolia legal compliance on-site including Working Time Directive (WTD), O'licence, and transport compliance

Experience
- Previous experience in a similar industry such as waste, transport, or logistics
- Understanding of transport compliance and Working Time Directive (WTD)
- Experience working with quality management systems such as ISO and managing transport compliance
- Proficient IT skills with the ability to adapt to Google operating systems

About you
- Excellent communication skills, able to engage effectively with drivers, frontline employees, and customers at all levels
- Strong organisational skills with the ability to manage a busy workload and operate at a fast pace
- Committed to safety and compliance, with a proactive approach to problem-solving and supporting colleagues

Qualifications
No specific qualifications are required, but relevant experience and skills as outlined above are essential.