Location
Westminster, London (across our Municipal contracts)

Hours
40 hours per week, Monday - Friday 13:30 till 22:00 (30 minute unpaid break)

Salary
£45,500 per annum, with an annual performance bonus plus Veolia benefits and pension

About the Role
At Veolia, we see the world as an opportunity to help take better care of its resources and create a better place for everyone. We are looking for a committed Service Delivery Manager to join us on the evening shift and help bring our ambition of Ecological Transformation to life.

In this role, you will organise resources including people, vehicles, and equipment to prioritise the well-being of our teams and deliver excellent service to our customers and communities. You will ensure all training and competency checks are in place, monitor operational performance, address complaints, and solve operational challenges.

You will lead the delivery of a first-time collection culture and meet all contractual performance KPIs. Building strong day-to-day relationships with client officers and residents based on trust and service delivery will be key.

Ensuring operations comply with Veolia Minimum Requirements and supporting continuous improvement plans will be part of your responsibilities. You will also investigate safety incidents, underperformance, and disciplinary matters to maintain high standards.

Veolia offers 25 days of annual leave, access to a company pension scheme, discounts on a wide range of retailers, and resources to support your physical, mental, and financial health. You will also receive one paid day of leave annually to volunteer and support your community, alongside ongoing training and development opportunities to help you reach your full potential.

Experience
- Team leadership and management experience of large operative workforces
- Experience in developing and mentoring people
- Multi-faceted stakeholder relationship management, including clients, contractors, and members

About you
- Committed to delivering excellent service and operational performance
- Strong problem-solving skills and ability to manage safety and disciplinary investigations
- Excellent communication and relationship-building skills

Qualifications
- Full UK Driving Licence required
- IOSH Managing Safely qualification desirable
- Waste management experience desirable
- HGV C1 Licence highly desirable