Location
Camden Office, Alperton Central Depot, Marsh Road, Alperton Lane, Wembley, Middlesex, HA0 1ES

Hours
40 hours per week, Monday to Friday, 6:00am to 3:00pm, working 1 in 4 weekends

Salary
£41,496 per annum with performance bonus and Veolia benefits

About the Role
When you see the world as we do, you see the chance to help the world take better care of its resources and help it become a better place for everyone. We are looking for someone committed to pushing for genuine change and bringing our ambition of Ecological Transformation to life. At Veolia, everyone helps work alongside communities, look after the environment, and contribute to an inclusive culture.

As a Service Delivery Manager, you will lead day-to-day operations to develop a motivated team that consistently meets operational and performance objectives. You will deliver a high-profile management style to build relationships and support the team, develop strong client relationships, and ensure staffing levels and competencies are effectively managed.

Your responsibilities will include inducting new employees, ensuring appropriate use of PPE, tools, and equipment, reviewing operational data to maintain industry-leading customer service while maximising contract performance, managing people welfare, performance, attendance, disciplines, grievances, and training, meeting budget requirements, updating the Operations Manager on service and team matters, and producing written reports as requested.

What We Offer
25 days of annual leave
Access to company pension scheme
Discounts on groceries and well-known retailers
Resources to support your physical, mental, and financial health
One paid day leave annually to volunteer and support your community
Ongoing training and development opportunities to help you reach your full potential

Experience
- Ability to engage with local residents on collections issues and work with local clients and SAMOs on resolutions
- Good knowledge of Health and Safety in delivery and waste collections environment
- Ability to train staff on safe working practices
- Experience with SLA management and staff management including leave planning, sickness, long-term absence, discipline, and LTI's
- Ability to conduct operational checks and audits on collection teams
- Experience working with Echo, PowerBi, and AVA systems

About You
- Flexible to work varied hours Monday to Sunday to support and manage collections
- Strong leadership and people management skills
- Committed to delivering excellent customer service and operational performance

Qualifications
- Desirable: Experience working with Local Authority clients
- Desirable: Experience with operational teams and collection & ancillary services (municipal and/or commercial)
- Desirable: Local knowledge of Camden Borough
- Desirable: HGV Licence and CPC