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Camden, London

Service Delivery Manager

Veolia
Recycling & Waste Management
Recycling & Waste Management
£38,588/Year
Job
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Description

Location
Veolia, Holmes Road, Camden, London NW5 3AP.

Hours
40 hours per week. Monday - Friday 05:00 - 13:00 plus working 1 in 4 weekends.

Salary
£38,588 per annum, plus Veolia benefits and pension.

About the Role
When you see the world as we do, you see the chance to help the world take better care of its resources and help it become a better place for everyone. We are looking for someone committed to pushing for genuine change and bringing our ambition of Ecological Transformation to life. At Veolia, everyone works alongside communities, looks after the environment, and contributes to an inclusive culture.

What you'll be doing;
- Organising resources (people, vehicles, equipment) to prioritise the well-being of our people and service to customers and communities.
- Ensuring training and competency checks are in place for all roles.
- Monitoring operational performance, following up on complaints, and problem-solving operational challenges.
- Delivering a first-time collection culture and meeting all contractual performance KPIs.
- Leading people and assets to deliver or exceed service expectations.
- Developing excellent day-to-day relationships with client officers and residents, built on trust and service delivery.
- Ensuring operations run in line with Veolia Minimum Requirements and supporting improvement plans.
- Investigating safety incidents, underperformance, and disciplinary matters.

What we can offer you;
- 25 days of annual leave
- Access to our company pension scheme
- Discounts on groceries and well-known retailers
- Resources to support your physical, mental, and financial health
- One paid day leave every year to volunteer and support your community
- Ongoing training and development opportunities to reach your full potential
- Company car

Requirements

Experience
- Proven experience leading, mentoring, and collaborating with a team.
- Experience in developing and mentoring people.

About you
- Excellent communication and leadership skills.
- Commitment to ecological transformation and community engagement.

Qualifications
- Desirable: Experience in waste management.
- Desirable: IOSH Managing Safely qualification.

Expiry date: 20/11/2025
Service Delivery Manager
Company:
Veolia
Salary:
£38,588
Job Type:
Job
Location:
Camden, London