Location
Southwark Integrated Waste Management Facility, 43 Devon Street, London, SE15 1AL

Hours
Monday to Friday, 40 hours per week (working 1 in 5 weekends)

Salary
Up to £40,000 per annum, plus annual performance bonus and Veolia benefits

About the Role
When you see the world as we do, you see the chance to help the world take better care of its resources and help it become a better place for everyone. We're looking for someone committed to pushing for genuine change and bringing our ambition of Ecological Transformation to life. At Veolia, everyone helps work alongside communities, look after the environment, and contribute to an inclusive culture.

As a Service Delivery Manager, you will lead people and assets to deliver and exceed service expectations across a large operational workforce including Operatives, Drivers, Team Leaders, and Equipment. You will ensure operations run in line with Veolia Minimum Requirements and support improvement plans. Organising resources effectively, prioritising the well-being of our people and service to customers and communities will be key.

You will ensure training and competency checks are in place for all roles, monitor operational performance, follow up on complaints, and problem-solve operational challenges. You will drive a first-time collection culture and deliver all contractual performance KPIs. Building excellent day-to-day relationships with client officers and residents based on trust and service delivery is essential. You will also investigate safety incidents, underperformance, and disciplinary matters.

What we can offer you
- 25 days of annual leave
- Access to our company pension scheme
- Discounts on groceries and well-known retailers
- Resources to support your physical, mental, and financial health
- One paid day leave every year to volunteer and support your community
- Ongoing training and development opportunities to reach your full potential

Experience
- Team leadership and management experience of large operative workforces
- Multi-faceted stakeholder relationship management, including clients, contractors, and members

About you
- Committed to ecological transformation and delivering excellent service
- Strong organisational and problem-solving skills
- Ability to build trust and maintain positive relationships with clients and communities
- Full UK Driving Licence required

Qualifications
- Desirable: IOSH Managing Safely qualification
- Desirable: Management experience within Waste, Transport, Highways, Cleaning, or Facilities Management industries