Location
Speen, Berkshire

Hours
Full Time (hours not specified)

Salary
£45,000 - £55,000 per annum depending on skills and experience

About the Role
We’re looking for a Technical Specialist to join our expert Water Production team in Speen, supporting the day-to-day operation of Thames Water’s treatment works, reservoirs, groundwater sources, and booster stations. This is an exciting opportunity to play a vital role in ensuring our water production assets operate safely, efficiently, and reliably—providing high-quality drinking water while minimising risks to customers and the environment. In this role, you’ll be the first point of contact for operational teams who need technical advice or guidance when responding to events such as water quality concerns, asset failures, process upsets, or supply risk issues. Using your technical knowledge and the latest digital tools, you’ll investigate incidents, raise the right work at the right time, and help field teams resolve issues quickly and effectively. You’ll combine operational decision-making with strategic input, supporting both immediate issue resolution and long-term improvement work. You’ll contribute to optimisation initiatives, risk reduction plans, and asset performance improvements that shape the future of our water production services. This role is ideal for someone who enjoys fast-paced operational work, problem-solving, and collaborating closely with production teams to ensure our assets run at their best every day.

Key Responsibilities
Providing technical support and guidance to field teams and stakeholders.
Raising, reviewing and signing off on remedial and planned work.
Triaging incidents and helping ensure quick, effective resolution.
Balancing operational need, cost, and customer impact in decision-making.
Collaborating with engineers to find long-term, cost-effective solutions.
Ensuring accurate data is captured and processes are followed.
Supporting performance, regulatory compliance, and customer satisfaction.
Working across departments to drive continuous improvement.

Benefits
26 days holiday per year, increasing to 30 with length of service (plus bank holidays).
Benefits on Tap, access to discounts, cashback and instant vouchers.
Generous Pension Scheme through AON.
Generous Paternity Leave including 4 weeks paid and an optional 2 weeks unpaid.
Enhanced Maternity Leave with 26 weeks full pay and 13 weeks half pay.
Ongoing performance development reviews to support growth.
Performance-related pay plan linked to company performance measures and targets.
Flexible working arrangements and meaningful career opportunities.

About Thames Water
Thames Water is the UK’s largest water and wastewater company, serving over 16 million customers. We are committed to building a better future for our customers, communities, people, and the planet. Working at Thames Water offers a unique, rewarding, and diverse environment where every day you can make a difference. We support sustainable careers that help protect water resources for future generations. Join us to be part of a team dedicated to real purpose, real support, and real opportunities.

Inclusion and Support
We are committed to being a great, diverse, and inclusive workplace. We welcome applications from everyone and provide support throughout the recruitment process, including adjustments for accessibility needs. As part of Team Thames, you can also volunteer to support customers on the frontline as an ambassador, with full training provided.

Experience
Experience working in a technical, operational, or customer-focused role.

About you
Strong communication, stakeholder management, and problem-solving skills.
High attention to detail with a commitment to data quality and accuracy.
Competency with IT systems and office software.
A positive mindset and the ability to work both independently and in a team.
Knowledge of Health & Safety regulations.

Qualifications
Not explicitly stated, but relevant technical knowledge and operational experience are essential.