Location
Swindon (Hybrid working arrangement)

Hours
36 hours per week, Monday to Friday

Salary
Up to £65,000 per annum, depending on experience

About the Role
As a Business Intelligence Analyst at Thames Water, you will play a key role within the Data Team in the BI division, supporting the organisation’s ability to turn data into actionable insight through effective reporting solutions. Working closely with the Head of Business Intelligence, Data Engineering teams, and stakeholders across the business, you will ensure reporting capabilities are robust, scalable, and aligned to business needs. This role contributes to Thames Water’s data-driven decision-making by designing and delivering reporting solutions, enhancing stakeholder engagement, maintaining reporting environments, and ensuring continuous improvement in data processes.

You will develop and deliver Power BI solutions within the Enterprise Data Platform reporting layer, maintain and support reporting artefacts, and act as administrator for Power BI capacities. Collaboration with Data Engineering teams and stakeholders is essential to gather requirements, define solutions, and deliver reporting outputs. You will translate business requirements into technical specifications, build and modify data structures, participate in Agile ceremonies, and support project delivery from concept through implementation and post-deployment.

Additional responsibilities include preparing and delivering training sessions to end users, monitoring reporting performance, and ensuring continuous improvement of BI solutions while maintaining high standards of governance, performance, and usability.

This role offers the opportunity to work in a dynamic environment with a focus on data-driven decision-making that impacts millions of customers and supports Thames Water’s mission to build a better future for customers, communities, and the planet.

Experience
- Significant experience in data analysis, reporting, or business intelligence roles
- Experience working within utilities, public sector, or similarly complex environments (preferred)
- Proven ability to gather and interpret requirements from diverse business user groups
- Experience designing and delivering reporting solutions that drive business action
- Strong analytical skills to interpret complex data sets, identify gaps, and propose effective solutions
- Experience working in Agile environments and using DevOps tools for delivery and tracking
- Experience managing BI environments including incident management and capacity monitoring

About you
- Excellent verbal and written communication skills, able to translate technical concepts for non-technical audiences
- Ability to manage multiple priorities and work both independently and collaboratively
- Strong stakeholder engagement and relationship-building skills
- Self-motivated with the ability to rapidly learn and apply new information

Qualifications
- Proficiency in Power BI including report development, administration, and performance monitoring
- Experience with Azure technologies such as ADF, Databricks, and SQL
- Strong understanding of data modelling, report design, and user experience principles
- Desirable: Bachelor’s degree in Computer Science, Data Analytics, Information Technology, or related field
- Desirable: Relevant certifications in Power BI, Azure, or data analytics disciplines
- Desirable: Broader experience within data engineering, analytics, or information management
- Desirable: Experience working with cross-functional IT teams including infrastructure, security, and operations
- Desirable: Experience delivering user training and supporting adoption of BI tools
- Desirable: Experience supporting enterprise-level reporting and governance frameworks