Location
Reading (Hybrid – Clearwater Court)

Hours
Monday – Friday, 36 hours per week, 09:00 – 17:00

Salary
£48,000 - £55,000 per annum, depending on skills and experience

About the Role
We are looking for a Supply Interruptions Analyst to join Thames Water on a permanent basis. You will be an integral part of the Strategy, Performance, Risk and Assurance Team, assessing and validating Supply Interruptions (SI3) for incidents impacting multiple properties, and Low Pressure to ensure regulatory compliance and internal and external reporting requirements are met. Your work will verify typically 98% of Thames Water’s SI3 performance. The role requires meticulous attention to data preparatory activities to ensure accurate information is provided within all multiple property supply interruption verifications.

This is a fantastic opportunity to progress your career, test your skills, support colleagues, and apply your knowledge of data to solve practical problems.

Key responsibilities include:
- Investigate supply interruptions using multiple systems (e.g. Salesforce, GIS, telemetry) to determine root cause, impact, and duration
- Analyse operational and network data to understand the scale of disruption across affected properties
- Build and apply hydraulic models to estimate isolation times and customer impact
- Produce detailed verification packs with supporting evidence for external audit review
- Document findings clearly, including causes, duration, and extent of each interruption
- Identify missed opportunities and contribute to continuous improvement and learning
- Work collaboratively to manage workload backlogs while maintaining data accuracy
- Liaise with customer compensation teams to support fair and accurate outcomes
- Provide insights to senior management on trends, risks, and performance improvements
- Work with Area Managers to address data gaps and improve operational records
- Offer technical support and guidance to the wider team as needed

Experience
- Experience in use of machine learning and artificial intelligence in an analytical role
- Experience and knowledge of working with databases, data analysis, and reporting
- Proficient with Microsoft applications, especially Microsoft Excel
- Ability to learn new tools and techniques quickly

About you
- Self-motivated, logical individual with an analytical “can-do” mindset
- Strong analytical background

Desirable
- Hydraulics experience
- Experience working within regulatory reporting
- Familiarity with Salesforce, Power Apps, Power BI, GIS, PI-Vision flow telemetry, Data Gate, Data Viewer and WaterCore

Qualifications
No specific qualifications are stated, but relevant experience and skills as above are essential.