Location
Redhill, working from home with occasional national travel as required.

Hours
Full Time - standard business hours with flexibility for travel and occasional overnight stays.

Salary
Negotiable

About the Role
Help us make a difference as a Commercial Manager at Biffa. This role focuses on retaining, developing, and growing the customer base within our Landfill division by providing industry-leading customer service. You will work closely with clients across both private and public sectors, supporting landfill operations nationally. Your core responsibilities include actively seeking new leads to grow the customer base, securing new key accounts, and building a strong pipeline to achieve the Division’s Balanced Business Plan. You will manage and develop existing customers to maximise account value and increase profitability. Collaborating with the Commercial Team, you will help develop and implement innovative commercial and marketing strategies to retain and attract customers, and contribute to the annual budgeting process. Providing a high level of customer service, you will resolve contractual and commercial complaint escalations professionally and timely to retain customers. You will work in partnership with Site Managers and the Divisional Senior Leadership Team to explore and deliver new or improved services that increase service efficiencies. Compliance with industry regulators such as the Environment Agency and HMRC is a fundamental part of this role. Additional reasonable job-related tasks may be assigned as required.

Experience
Degree level or equivalent in Environmental, Sales, Marketing, Commercial Management or similar.
Experience in sales, project management, customer account management, technical management or similar.
Proven track record of achieving clearly defined service level agreements and KPIs including customer service and financial delivery.
Knowledge of the UK waste management sector.
Ability to travel throughout the UK with occasional overnight stays.

About you
Strong commercial acumen with excellent customer relationship skills.
Proactive and able to develop new business opportunities.
Collaborative team player who can work effectively with multiple stakeholders.
Committed to delivering high standards of customer service and compliance.
Flexible and adaptable to travel requirements.

Qualifications
Desirable memberships include Institute of Sales and Marketing Management or similar, CIWM membership, COTC.
Hands-on experience within the Commercial function in the Waste management sector.
Understanding of environmental compliance regulations.