Location
Lossiemouth WWTW, Oakenhead Wood, Inchbroom Road, Lossiemouth, IV31 6HQ

Hours
40 hours per week

Salary
£26,800 per annum plus Veolia benefits

About the Role
Join Veolia and help the world take better care of its resources while contributing to a more sustainable future. As a Contract Administrator, you will be the primary point of contact for ad-hoc requests and customer interactions, delivering exceptional customer service both face-to-face and virtually. You will act as a liaison between operations teams, customers, and the business to facilitate communication regarding service delivery, administrative functions, and contract requirements. Your responsibilities will include managing administrative and contract functions such as raising purchase orders, administrating invoicing, processing bookings, and handling queries with internal and external service providers. You will support the Operations team with flexible, short-notice assistance, liaising between site teams, customers, and external providers using both client and Veolia systems. Additionally, you will prepare financial and operational reporting by supporting month-end processes, managing purchasing and invoicing, and reporting monthly data to Operations managers and contract holders. Adaptability is key as you respond to changing customer demands, reduce waste, prepare for system changes, and ensure procedures are followed effectively. Veolia offers 25 days of annual leave plus bank holidays, access to a company pension scheme, free physiotherapy and 24/7 GP service, discounts on groceries and well-known retailers, and resources to support your physical, mental, and financial health. Ongoing training and development opportunities are provided to help you reach your full potential.

Experience
Proficiency in Microsoft Office (particularly Excel) and Google document systems with excellent attention to detail. Industry administration experience is desirable, with the ability to identify trends, efficiencies, and optimisation opportunities.

About you
Strong communication skills with the ability to build and maintain effective relationships with internal and external customers. Excellent planning, coordination, and organisational skills with a strong awareness of deadlines and the ability to prioritise effectively. A problem-solving mindset with initiative and experience working to tight deadlines in a fast-paced environment.

Qualifications
No specific qualifications are stated as mandatory; however, relevant industry experience and proficiency in administrative systems are advantageous.