Location
Manchester, covering the Northwest region. This role can be done from home.

Hours
Full Time (hours not specified)

Salary
Negotiable

About the Role
Join Biffa as a Contract Manager, owning complex contracts and delivering smarter, safer waste solutions. Reporting to the Regional General Manager/Business Manager, this 12 month fixed term contract covers maternity leave within the Specialist Services Division. You will be responsible for developing and growing waste disposal and resource management services across customer sites while delivering first-class customer service and account management. You will ensure the right infrastructure is in place to respond quickly to client needs, driving continuous improvement across the contract to deliver strong performance against EBIT targets, recycling objectives, compliance, and health & safety standards.

The role delivers tailored solutions for complex and unknown waste streams, including hazardous waste removal, bulk liquid disposal, industrial cleaning, compactors, balers, and Integrated Resource Management (IRM). Core responsibilities include acting as the primary point of contact for all client stakeholders, ensuring contract compliance, service delivery, safety culture, retention, and commercial performance. You will drive account growth through improved commercial performance, upselling services and equipment, new waste streams, and pricing negotiations. Producing monthly reports and management information, including bespoke multi-site client reporting and portal data management, is also key.

Additional duties include delivering site-based waste minimisation programmes aligned to strategic targets to improve cost efficiency, environmental performance, and waste handling practices; managing monthly profit and loss across a designated contract portfolio; applying strong sector knowledge across health and safety, Duty of Care, resource and hazardous waste management to identify added-value opportunities; leading and promoting a strong safety culture on client sites by providing guidance and coaching to operatives, agency staff, and client teams; and supporting colleagues and client sites as part of a wider team, contributing expertise to large-scale projects, emergency response, and specialist services.

Experience
Proven knowledge of waste management with previous account management experience and a strong operational focus. Demonstrated ability to deliver continuous improvement within an operational or service environment. Understanding of lean methodology with the ability to work to clearly defined KPIs.

About you
Strong leadership and communication skills to act as the primary client contact and promote a positive safety culture. Commercially minded with the ability to drive account growth and manage profit and loss. Able to work independently and as part of a wider team, supporting large-scale projects and emergency responses.

Qualifications
Full, current UK car driving licence is essential.