Location
Stockport, England, United Kingdom

Hours
Monday to Friday, 7:00am – 3:00pm

Salary
£28,850 per annum

About the Role
The key function of this role is to support the day-to-day operation of the control room, ensuring the team understands the importance of their role in service delivery. You will undertake regular reviews of the outputs of control room operators and implement systems to ensure performance targets are met and work is completed to the required standard. Managing workload effectively while considering the varying service delivery requirements and keeping the team fully informed of any changes or timing requirements is essential. This role involves close collaboration with operations teams to enable delivery of contract KPIs.

Your core responsibilities include leading and developing the team by overseeing daily activities, providing coaching, feedback, and support to drive performance and development. You will monitor health and safety through effective use of CCTV systems to oversee safety and performance across waste collection vehicles and sites. Driving performance and quality by reviewing operational outputs, implementing effective processes, and ensuring work meets required standards and targets is key. You will support operational delivery by working closely with operational teams and depots to manage changing priorities and achieve contractual KPIs. Additionally, you will produce and distribute monthly performance reports, maintain accurate records including daily audit statistics, support training and development by identifying team needs, contribute to business improvements, and maintain strong contract knowledge to ensure service commitments are met.

Experience
Experience in a CCTV operative or control room environment is desirable. Knowledge of hazard and near-miss reporting procedures is also advantageous. An understanding of health and safety practices, ideally within the waste management industry, is preferred.

About you
You will have strong team leadership skills, a focus on operational performance, and a commitment to health and safety. You are able to manage changing priorities and work collaboratively with multiple teams to deliver results. A proactive approach to supporting business improvements and developing your team is essential.

Qualifications
Specific qualifications are not explicitly required; however, relevant experience and a strong understanding of health and safety and operational processes within a control room or similar environment will be beneficial.