Location
Barlborough (Office Based)

Hours
Permanent / Full time - 37.5 contracted hours per week
Shifts between 7.45am - 5.30pm Monday to Friday
8am – 1pm Saturdays (on a rota basis)

Salary
£25,174 per year

About the Role
A great opportunity to join our amazing customer services team in the waste and recycling industry. Working in our customer service contact centre, you will be part of a dedicated, passionate, fun and energetic team, helping customers with queries and most importantly offering them resolutions whilst delivering excellent customer service. We are looking for someone who is passionate about customers, has excellent communication skills, attention to detail, a positive attitude and the ability to keep calm under pressure. You will receive a comprehensive 4-week induction plan to support you, including training on Microsoft Office if needed.

At Biffa, you will enjoy 24 days holiday per year plus Bank Holidays with the option to buy and sell holidays, a generous pension scheme, medical and dental benefits, cycle to work scheme, retail, leisure and travel discounts, free parking on site, and training and development opportunities that open doors to internal progression. Join us as we change the way people think about waste by turning it into sustainable power, finding new ways to recycle it, and keeping communities clean and safe.

We are dedicated to diversity and inclusion, believing that different ideas, perspectives and backgrounds create a creative and effective working environment that benefits colleagues, customers and stakeholders alike.

Experience
Ideally some experience within a customer service environment is preferred but not essential.

About you
Passionate about customers, with excellent communication skills, strong attention to detail, a positive attitude and the ability to remain calm under pressure.

Qualifications
No specific qualifications required. A willingness to learn and engage fully with the induction and training provided is essential.