Location
Hybrid – Reading

Hours
36 hours per week

Salary
Up to £28,000 per annum, depending on experience

About the Role
We are looking for a HR Coordinator to assist the HR Onboarding team, which provides front-line service to all Thames Water employees and managers. This role requires excellent organisational and administration skills to support daily administration, ensuring employees are paid accurately and on time. Key responsibilities include supporting HR administration across the People Team, acting as the first point of contact for customer enquiries and forwarding specialist requests as appropriate, maintaining accurate employee data using company-specific systems, generating and issuing formal documentation, and undertaking ad hoc project work. You will communicate professionally with a broad range of people, liaise with line managers, the IT Service Desk, and the wider business, update employee records including pension contributions, undertake ad hoc reporting, and provide project support as required. You will take ownership of your workload and queries, ensuring resolution or effective triage, and work collaboratively within the People Services team to achieve Key Performance Indicators (KPIs).

About Thames Water
Thames Water is the UK’s largest water and wastewater company, serving over 16 million customers. We are committed to building a better future for our customers, communities, people, and the planet. Working at Thames Water offers meaningful career opportunities, flexible working arrangements, and excellent benefits. Join us to make a daily difference while helping to protect water resources for future generations.

Experience
Experience working in a remote HR advisory service or similar service model is desirable but not essential.

About you
- Great organisational skills with the ability to multi-task and manage a high volume of queries daily
- Highly organised and responsive
- Excellent communication skills
- Strong IT skills including Microsoft Outlook and advanced Excel
- Resilient and flexible to changing demands while remaining approachable
- Trustworthy with the ability to maintain confidentiality
- Positive ambassador for the People Team, representing the role professionally at all times
- Willingness and ability to visit Thames Water sites as required

Qualifications
No specific qualifications are stated; however, relevant experience and skills as outlined above are essential.