Location
Biffa Leicester

Hours
Monday to Friday, 37.5 hours per week

Salary
Negotiable

About the Role
Help us make a difference as an Operations Manager. You will lead the safe, compliant and efficient day-to-day operation of our Waste Transfer Station at Hoods Close. Reporting to the General Manager, you will manage and develop a team, oversee contractors and site activities, and ensure we consistently meet environmental, health and safety, contractual and operational standards. You will play a key role in driving continuous improvement, delivering against KPIs and budgets, and supporting the planned decommissioning of redundant plant and infrastructure, as well as future site development and improvement projects.

Your core responsibilities include leading the day-to-day operation of the Waste Transfer Station, ensuring safe, efficient and reliable service delivery in line with contractual requirements and Biffa policies. You will take responsibility for site health, safety and environmental compliance, ensuring legislation, the Environmental Permit and company procedures are understood and followed. You will lead, manage and develop the site team, including Supervisors, Engineering Supervisors and WTS operatives, addressing performance, training and employee relations matters effectively.

Monitoring and delivering operational KPIs, analysing performance data and implementing corrective actions and continuous improvement initiatives to improve productivity, efficiency and diversion performance will be key. You will work closely with the General Manager to manage budgets and financial targets, including repair and maintenance costs, overtime, staffing levels and revenue. Managing contractors and specialist service providers, ensuring appropriate inductions, RAMS, permits to work, supervision and safe working practices are in place will also be part of your role.

As the site's Technically Competent Manager, you will maintain high standards of waste industry compliance and build effective relationships with the Environment Agency, clients and other stakeholders. You will support the decommissioning of redundant plant and infrastructure and contribute to the planning and delivery of site development, layout, infrastructure and process improvements with minimal disruption to live operations.

Experience
Proven experience managing people, health and safety, and employee relations, ideally within a unionised operational environment. Demonstrable success delivering against service delivery KPIs and driving continuous improvement in an operational or service environment. Good knowledge of environmental responsibilities, health and safety legislation and waste industry requirements.

About you
Strong planning, communication and analytical skills, with the ability to manage conflict, influence others, monitor performance data and work effectively to tight deadlines. A proactive leader who can develop and motivate teams while maintaining high standards of compliance and operational excellence.

Qualifications
A valid and clean UK Driving Licence. COTC (Certificate of Technical Competence) in Waste and Recycling Management.