Location
Woodhatch Place, Reigate, with occasional work at various locations across Surrey as part of Surrey County Council’s agile working approach.

Hours
36 hours per week

Salary
£31,659 per annum

About the Role
This permanent role within the Surrey Fire and Rescue Community Safety Partnership Team focuses on supporting the delivery of domestic fire safety and prevention activity across Surrey. You will organise and allocate Safe and Well Visits received from partner agencies to Partnership Officers, Partnership Leads, and operational crews. Acting as a first point of contact for the public and partner agencies, you will respond to telephone and written enquiries professionally and promptly. You will support the use of internal systems to record and manage Safe and Well Visits, monitor activity, and produce reports for colleagues and senior leaders within Surrey Fire and Rescue Service (SFRS). Additionally, you will assist the wider Partnership Team and operational crews with various administrative queries and tasks, working closely with Adult Social Care and other partners to ensure vulnerable individuals receive appropriate fire safety support.

Prevention is central to Surrey Fire and Rescue Service, and this role offers the opportunity to make a meaningful impact on community safety. Through strong organisation, communication, and partnership working, you will help ensure vulnerable residents receive the right advice and support, enabling effective interventions that help people stay safe in their homes.

Over the next 12 to 18 months, you will support the continued delivery and development of Safe and Well Visits across Surrey by managing referrals efficiently, ensuring accurate and timely information sharing with operational teams and partner agencies, and contributing to improving administrative processes, reporting, and the effective use of internal systems to support prevention activity across the Service.

Our Offer to You
26 days’ holiday, rising to 28 days after 2 years’ service and 31 days after 5 years’ service (pro rated for part-time opportunities)
Option to buy up to 10 days of additional annual leave
A generous local government salary-related pension
Up to 5 days of carer’s leave and 2 paid volunteering days per year
Paternity, adoption and dependents leave
An Employee Assistance Programme (EAP) to support health and wellbeing
Access to a learning and development hub with a wealth of resources
Wellbeing and lifestyle discounts including gym, travel, and shopping
A chance to make a real difference to the lives of our residents

Experience
Experience of organising and prioritising a varied workload effectively.
Experience communicating with people from diverse backgrounds, including those requiring additional support.
Experience using Microsoft Office applications such as Word, Excel, and Teams, with the ability and willingness to learn new systems.

About you
Strong organisational skills with the ability to manage a varied workload efficiently.
Excellent written and verbal communication skills.
Confidence in communicating with members of the public, colleagues, and partner organisations.
Ability to work effectively as part of a team and take a proactive approach to completing tasks.
Good attention to detail with the ability to maintain accurate records and information.

Qualifications
No specific qualifications are stated; however, relevant experience and skills as outlined above are essential.