Location
Victoria Gate, Woking

Hours
36 hours per week with hybrid working; minimum 2 days in the office

Salary
£33,552 per annum

About the Role
We are seeking a proactive and well-organised Transport Officer (Concessionary Fares & Ticketing) to support the effective delivery of Surrey’s travel and ticketing initiatives. This key role within the Passenger Transport Projects Team, part of the Highways, Transport and Network Management Service, ensures the smooth day-to-day administration of schemes that help residents access essential bus travel — including the English National Concessionary Travel Scheme (ENCTS) and Surrey LINK initiatives.

Working closely with the Passenger Transport Projects Team Manager and the Senior Transport Officer (Concessionary Travel & Ticketing), you will play a vital part in ensuring these schemes operate efficiently, accurately, and in line with national guidance.

Key responsibilities include overseeing the administration and coordination of ENCTS and LINK schemes, supporting the delivery and ongoing operation of travel and ticketing initiatives, managing enquiries and application assessments, maintaining accurate records and databases, assisting with scheme updates and improvements, and providing administrative support across the team.

Our offer includes 26 days' holiday rising to 28 days after 2 years and 30 days after 5 years, option to buy up to 10 additional days, up to 5 days carer's leave per year, paternity, adoption and dependents leave, a generous local government pension, access to higher education apprenticeship courses, an Employee Assistance Programme, a learning and development hub, wellbeing and lifestyle discounts, and the opportunity to make a real difference to the lives of Surrey residents.

Surrey County Council is undergoing Local Government Reorganisation in April 2027, with roles transferring to new unitary councils under current terms and conditions, supporting local devolution and greater community powers.

We are a disability confident employer and committed to supporting inclusion and adjustments throughout the recruitment process.

Experience
Previous experience working in a public transport environment is required. Good working knowledge of relevant transport legislation is essential.

About you
Strong administrative and organisational skills with exceptional attention to detail. Confidence in handling data, records, and customer information accurately. Good IT skills including experience with database management systems and digital applications. A customer-focused approach with excellent communication and interpersonal skills. Ability to work collaboratively across teams and with external partners. A proactive and adaptable attitude with the ability to manage multiple tasks and deadlines effectively.

Qualifications
While specific qualifications are not detailed, the role offers opportunities to undertake higher education apprenticeship courses linked with the University of Chichester, supporting professional development.