Location
Central Depot, Baths Road, Bromley, BR2 9RB

Hours
40 hours per week, Monday - Friday 14:30 - 23:00, with 1 in 3 Saturdays

Salary
£28,000 per annum, plus Veolia benefits

About the Role
As a Transport Coordinator on the PM shift, you will serve as the primary point of contact for drivers when the lead driver and Transport Controller are unavailable, managing day-to-day welfare issues for drivers and team members. You will assist with toolbox talk compliance, deliver business messages to drivers, and maintain strong verbal and written communication with all stakeholders via face-to-face, phone, and email.

Your responsibilities include ensuring timely completion of KPI sheets, fuel/mileage trackers, and demurrage sheets without backlog, modifying work assignments as needed, and communicating changes effectively to drivers. You will plan proactively to stay ahead of operational needs and maintain strong regular communication with internal and external customers, providing appropriate advice while consulting management when necessary.

Maintaining Veolia's customer focus value through a customer-first approach is essential. You will resolve complaints and issues promptly, update customers on ETA changes to ensure excellent service delivery, and liaise with drivers and workshops as needed. Participation in customer meetings with the VHL management team and developing strong customer relationships to represent the company’s image, reputation, and achievements are key aspects of this role.

Veolia is committed to ecological transformation and working alongside communities to protect the environment while fostering an inclusive culture. Join us to make a genuine difference for generations to come.

Experience
- Route planning knowledge
- Good understanding of IT and data analysis
- Effective communication skills and customer service experience

About you
- Proactive and well organised
- Basic numeracy and literacy
- Strong problem-solving skills and attention to detail
- Well disciplined and able to work independently

Qualifications
- IOSH (can be obtained later in the role) desirable
- Operator Licence awareness desirable