Location
Woodford, London - E17 4AE

Hours
38 hours per week: 8 am to 4 pm on normal days, 8 am to 5:15 pm on rostered days plus any call-outs, and 8 am to 3:15 pm at weekends plus any call-outs

Salary
£29,349 per annum

About the Role
This is a fantastic opportunity to step right into the heart of Thames Water’s operation, representing the company in the field and playing a vital role in safeguarding the quality of our water. Each year, over 500,000 checks are carried out on samples taken from treatment centres, reservoirs, and across the network to ensure the water reaching customers’ taps is clean, safe, and of the highest standard. As a Customer Water Quality Officer, you will be frequently travelling between different customers and sites, working as part of a lively team covering a large area. Your main responsibility will be testing water samples in domestic homes and businesses. You will manage your sampling records and maintain sampling equipment, ensuring all are kept to industry standards. Occasionally, you may assist with investigating supply issues or customer complaints. This role offers the chance to make a real difference in communities by ensuring water quality and safety.

Benefits
Competitive starting salary of £29,349 per annum
Use of a company van for business purposes
24 days annual leave, increasing to 28 days with length of service (plus bank holidays)
Performance-related pay linked to company targets
Generous pension scheme through AON
Access to a wide range of health, wellbeing, and financial benefits including annual health MOTs, physiotherapy, counselling, Cycle to Work schemes, shopping vouchers, and life assurance
Full training provided including a short 30-minute assessment as part of the screening process

About Thames Water
Thames Water is the UK’s largest water and wastewater company, serving over 16 million customers daily. We are committed to building a better future for our customers, communities, people, and the planet. Working at Thames Water means joining a diverse and rewarding workplace where you can make a meaningful difference every day. We offer flexible working arrangements, meaningful career opportunities, and excellent benefits. Join us to help protect the world of water for future generations and be part of a team dedicated to real purpose, real support, and real opportunities.

Inclusion and Support
We are committed to being a great, diverse, and inclusive employer. We welcome applications from everyone and provide support throughout the recruitment process. If you require any adjustments such as extra time or accessible formats, please let us know. As part of Team Thames, you may also have the opportunity to support customers on the frontline as an ambassador, gaining valuable experience and insight into our business.

Experience
Confident driving experience in medium-sized vehicles in busy, high-traffic areas. Customer-facing experience is essential, with comfort visiting domestic homes and businesses.

About you
Organised and able to plan your routes effectively. Comfortable working independently and managing your own day. Attention to detail and good computer literacy are important as this is a technical role requiring adherence to detailed procedures. A positive attitude and willingness to learn are highly valued. Knowledge of the water industry is a plus but not essential.

Qualifications
Must hold a clean manual driving licence.