Location
London

Hours
Full Time

Salary
Negotiable

About the Role
Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets. With over 34,000 people across more than 30 countries, we are dedicated to improving quality of life by solving complex challenges through digital intelligence and deep human knowledge.

As an Account Manager within the One EAM (Enterprise Asset Management) Team, you will report directly to the Account Management Director (EAM) and play a key role in delivering client-centric growth initiatives. This diverse role covers four main areas of responsibility:

Account Ownership: You will strategically manage Key and Emerging accounts within the EAM portfolio, many within the Rail Sector. You will develop Arcadis’ relationship as a ‘Trusted Advisor’, maintain medium and long-term account plans focused on client success and growth, manage Licence, Hosting and Support renewals, and work with internal teams to identify cross-selling opportunities and third-party partnerships.

Pursuit Support: Participate in pursuits and bid activities as part of a pursuit team, supporting the creation of account-winning content and cost models.

Enhancement Request Manager: Liaise with Service and Support Hub, Product Teams, and Account Managers to triage and process enhancement requests, develop cost models, and produce approved proposals aligned with client needs.

Digital Enhancement: Demonstrate Digital Automation and AI capabilities by developing tools to optimize lead qualification, decision making, and content development.

This is a client-facing role requiring approximately 40% UK and EU travel for meetings and industry events.

Experience
- Client-centric Account Management within a digital context
- Strong commercial acumen and ability to develop compelling business cases
- Ability to develop long-term relationships and Trusted Advisor status
- Understanding of client-centricity, strategic and tactical planning
- Use of AI and digital automation tools
- Track record for driving growth

About you
- Superlative interpersonal and communication skills
- Desire and ability to promote in-person meetings
- Proactive, collaborative, and client-focused mindset

Qualifications
- Relevant professional qualifications or certifications are advantageous
- CSAM Certification, professional accreditation from a technical institution, or experience in asset management practices is a plus
- Experience in Rail Industry, technical pre-sales, and Enterprise Asset Management system implementation is beneficial
- Language skills in French, German, or Spanish are advantageous
- Understanding of contract documents and commercial processes is desirable