Location
Hybrid – Clear Water Court, Reading (may require attendance at Swindon or other Reading offices 2-3 days per week)

Hours
Monday to Friday, 36 hours per week

Salary
Up to £60,000 per annum depending on experience

About the Role
As a Business Analyst at Thames Water, you will play a key role within the Digital and Transformation teams, supporting the delivery of business and technology change initiatives that enable the organisation to achieve its strategic objectives. You will work closely with Project Managers, Product Owners, Scrum Masters, and business stakeholders to ensure solutions meet business needs and align with Thames Water’s governance and delivery frameworks. Your responsibilities include gathering, analysing, and documenting requirements while supporting teams to deliver outcomes that drive value across people, processes, and technology. This role contributes to Thames Water’s digital transformation by identifying opportunities for improvement, shaping solutions, and ensuring robust business analysis practices are applied throughout the project lifecycle.

Key activities include analysing business challenges and opportunities, supporting feasibility assessments and business case development, managing requirements and backlogs in Azure DevOps, facilitating stakeholder engagement and workshops, mapping and improving business processes using BPMN tools such as Bizzdesign and Visio, supporting testing and change control activities, and ensuring compliance with governance and delivery standards.

About Thames Water
We are the UK’s largest water and wastewater company, serving over 16 million customers. We are committed to building a better future for our customers, communities, people, and the planet. Thames Water offers a unique, rewarding, and diverse workplace with meaningful career opportunities, flexible working arrangements, and excellent benefits. Join us to make a daily difference to millions of lives while helping protect water resources for future generations.

Why Choose Us?
We are dedicated to being a great, diverse, and inclusive employer. We provide support throughout the recruitment process and offer opportunities to engage with customers as part of Team Thames. Our benefits include a competitive salary, generous pension scheme, performance-related pay, annual leave starting at 26 days (increasing with service), and a wide range of health and wellbeing perks.

Experience
- Proactive business analysis experience in digital project environments
- Strong understanding of Agile and Waterfall methodologies
- Skilled in requirements documentation, process mapping, and stakeholder engagement
- Experience with Azure DevOps, BPMN tools, and backlog management
- Excellent communication and facilitation skills
- Ability to deliver high-quality business analysis artifacts to support project milestones
- Knowledge transfer and retention within a Business Analyst community

About You
You are a proactive and skilled Business Analyst who thrives in collaborative environments. You have strong analytical skills, are comfortable engaging with diverse stakeholders, and are committed to delivering value through effective business analysis. You are adaptable, detail-oriented, and passionate about contributing to digital transformation and continuous improvement.

Qualifications
- Desirable: BCS Diploma or equivalent
- Product Owner or Scrum certifications are advantageous
- Experience with DevOps tools and practices
- Business process mapping experience in Bizzdesign
- Knowledge of the water industry and regulatory environment is a plus