Location
Farnham

Hours
Full Time - hours to be confirmed

Salary
Negotiable

About the Role
Reporting into the Contract Management Team, the Contract Support Manager will act as the contract's business analyst and performance assurance lead. You will be responsible for ensuring data integrity, managing performance reporting frameworks, supporting compliance activities, and identifying opportunities to improve service delivery across the contract. Working closely with operational managers, central support functions and clients, you will provide meaningful analysis and reporting that drives informed decision-making and supports the achievement of contractual and business objectives.

Key responsibilities include ensuring operational data is complete, accurate, timely and auditable across all relevant systems, acting as the contract lead for data integrity, and implementing controls and validation processes to prevent reporting errors and data inconsistencies. You will maintain and develop the contract's performance reporting framework, produce regular performance reports, dashboards and management information packs, and analyse operational performance data providing insightful commentary, recommendations and root cause analysis.

Additional duties involve monitoring contractual KPIs, SLAs and internal targets, identifying risks and opportunities for improvement, supporting continuous improvement action plans, ensuring contract governance requirements are consistently applied, and monitoring compliance with key operational processes including service delivery, performance management, incident reporting and change control. You will also conduct depot audits covering operational, health and safety and transport processes, support environmental compliance requirements including Duty of Care documentation and permitted site obligations, coordinate and support external audits such as NQA and other accreditation requirements, and ensure mandatory compliance documentation, training records and risk assessments remain current and compliant.

Join Biffa and be part of a company that values teamwork, fairness and respect, offering you the opportunity to make a real impact within a business dedicated to protecting the environment and supporting local communities.

Experience
- Experience managing or supervising colleagues and escalating risks appropriately.
- Knowledge of health and safety and environmental legislation relevant to municipal services (desirable).
- Project management experience using Prince2, Agile or similar methodologies (desirable).

About you
- Strong organisational and time management skills with the ability to work to tight deadlines.
- Ability to work collaboratively with operational teams, central support functions and clients.
- Analytical mindset with attention to detail and commitment to data integrity.

Qualifications
- Full UK driving licence required.