Location
Farnham

Hours
Full Time (hours not specified)

Salary
Negotiable

About the Role
Reporting into the Contract Management Team, the Contract Support Manager will act as the contract's business analyst and performance assurance lead. You will be responsible for ensuring data integrity, managing performance reporting frameworks, supporting compliance activities, and identifying opportunities to improve service delivery across the contract. Working closely with operational managers, central support functions and clients, you will provide meaningful analysis and reporting that drives informed decision-making and supports the achievement of contractual and business objectives.

Key responsibilities include ensuring operational data is complete, accurate, timely and auditable across all relevant systems; acting as the contract lead for data integrity in collaboration with operational teams and support functions; implementing controls and validation processes to prevent reporting errors and inconsistencies; maintaining and developing the contract's performance reporting framework; producing regular performance reports, dashboards and management information packs; analysing operational performance data with insightful commentary, recommendations and root cause analysis; monitoring contractual KPIs, SLAs and internal targets to identify risks and opportunities for improvement; supporting continuous improvement action plans; ensuring contract governance requirements, procedures and controls are consistently applied; monitoring compliance with key operational processes including service delivery, performance management, incident reporting and change control; conducting depot audits covering operational, health and safety and transport processes; supporting environmental compliance including Duty of Care documentation and permitted site obligations; coordinating and supporting external audits such as NQA and other accreditation requirements; and ensuring mandatory compliance documentation, training records and risk assessments remain current and compliant.

At Biffa, our people are at the heart of everything we do. We foster a culture built around our values of #TFR: Teamwork – working together for each other; Fairness – treating and being treated equally; Respect – appreciating and valuing each other for who we are and what we do. We offer the opportunity to make a real impact within a business that plays a vital role in protecting the environment and supporting local communities.

We are dedicated to diversity and inclusion, believing that different ideas, perspectives and backgrounds are essential to developing a creative and effective working environment that reflects the communities we serve and delivers the best outcomes for our colleagues, customers and stakeholders. We are committed to creating an inclusive workplace where everyone can thrive and reach their full potential.

Ready to make a difference? Apply today and help us deliver exceptional service through data-driven performance and operational excellence.

Experience
Experience managing or supervising colleagues and escalating risks appropriately. Knowledge of health and safety and environmental legislation relevant to municipal services is desirable. Project management experience using Prince2, Agile or similar methodologies is also desirable.

About you
Strong organisational and time management skills with the ability to work to tight deadlines. Ability to work collaboratively with operational teams, central support functions and clients. Commitment to maintaining data integrity and supporting continuous improvement.

Qualifications
Full UK driving licence is required.