Location
London

Hours
Full Time - 37.5 hours per week

Salary
£65,000 per annum plus bonus, company vehicle or allowance, and benefits package

About the Role
Equans is seeking a Regional Manager to lead the delivery of Total Facilities Services (TFS) across one of eight regions within our largest contract, HMCTS. This permanent role involves managing a team of nearly 300 employees, including three direct reports who are Area Facilities Managers responsible for both Hard and Soft Services. You will work closely with support functions such as Helpdesk, Finance, SHEQ, and HR to ensure smooth, contractually compliant service delivery that meets client expectations and contractual KPIs.

The role requires strong leadership in managing operational and technical teams, maintaining excellent client relationships, and ensuring the region consistently meets 26 contract KPIs. You will be responsible for P&L management (£3m-£10m), stakeholder engagement, performance management, and driving continuous improvement initiatives. This position demands a proactive, self-motivated individual with experience managing complex, high-volume contracts and the ability to adapt to changing business needs while maintaining service excellence.

Key responsibilities include developing and maintaining client and stakeholder relationships, leading operational teams to achieve contractual SLAs and KPIs, managing reporting and risk registers, ensuring safety and statutory compliance, overseeing employee development and talent management, and supporting the implementation of standard operating procedures to optimize service delivery and productivity.

Equans offers a competitive salary, company vehicle or allowance, bonus, and a comprehensive benefits package including 25 days annual leave plus public holidays, life cover, employee discounts, gym and cycle to work schemes, holiday purchase scheme, corporate social responsibility days, extensive learning opportunities, employee referral rewards, access to employee networks, and 24/7 employee assistance and mental wellbeing support.

Experience
- Proven operational experience managing contracts with critical services in high-volume environments
- Demonstrable track record of meeting SLAs and managing P&L responsibilities (£3m-£10m)
- Strong stakeholder management, communication, negotiation, and performance management skills
- Experience in continuous improvement and contract value enhancement
- Excellent knowledge of Health and Safety regulations and Quality systems

About you
- A strong, inspiring leader and influencer with strategic planning and execution skills
- Process-oriented with the ability to add value and drive innovation
- Financially and commercially astute with the ability to deliver contract compliance and EBIT growth
- Skilled in building trusted client relationships and acting as a trusted advisor
- Able to manage multiple priorities and business critical events without compromising service delivery
- Excellent report writing, business case development, and presentation skills

Qualifications
- Evidence of the right to work in the UK is required
- Certain roles may require Disclosure checks as part of the recruitment process