Location
Enfield

Hours
Full Time

Salary
£34,000 Per Annum

About the Role
As part of London’s Net Zero Careers Accelerator (NZCA) programme, we are working with many of the biggest employers in London to fill job openings for Resident Officers. As a Resident Officer, you will play a key customer-facing role in the extensive retrofitting programme needed to make our homes and buildings more energy efficient, enabling a faster transition to Net Zero. You will engage with customers through newsletters, meetings, visits, and open days, ensuring they are aware of the works processes and communicating updates or changes accordingly. You will coordinate the handover of keys to site teams and provide a high standard of customer aftercare, managing expectations between residents, the client, and our operations teams. Your role will involve fostering positive relationships with residents, addressing their concerns, and ensuring that their needs are met throughout the duration of the retrofit project.

Experience
Customer Service Experience. Excellent communication and interpersonal skills. Ability to interact effectively with residents from diverse backgrounds. Excellent communicator who can work collaboratively with a range of stakeholders. Empathetic, patient, and a customer-centric approach to resident relations. Resilience under pressure. Strong problem-solving and conflict resolution abilities. Proficiency in Microsoft Office.

About you
Desirable: Previous experience in a similar role, preferably in social housing or community development projects. Experience working for a Contractor or in a client-side resident liaison/community engagement role, preferably within planned/reactive maintenance or asset management. Knowledge of relevant laws, regulations, and policies governing social housing and community engagement.

Qualifications
No specific qualifications required, but relevant experience is advantageous.