Location
Norwich

Hours
Full Time - Monday to Friday, 40 hours per week

Salary
Negotiable

About the Role
The Traffic Administrator is responsible for managing the day-to-day organisation of operations in the depot through the allocation and basic routing of vehicles. You will ensure best in class service delivery to customers, maintaining health & safety standards, and ensuring environmental and O licence compliance. If you thrive in a dynamic environment, enjoy problem-solving, and are passionate about delivering an exceptional service, this is the role for you.

Your core responsibilities include optimising routes and vehicle utilisation to deliver top-class service, managing driver availability and ensuring compliance with regulations, overseeing vehicle checks, safety, and maintenance, handling administrative tasks such as payroll, timesheets, tachograph records, and reporting, and driving cost-efficiency by analysing depot data and improving operations. This is more than just a desk job! You’ll also have the chance to get hands-on with employee engagement and improvement initiatives.

Biffa is dedicated to changing the way people think about waste. We are the UK’s No. 1 choice for business waste management, committed to sustainability and innovation. With over 11,000 employees nationwide, we offer a rewarding and challenging career where diversity, equity, and inclusion are championed at every turn.

Benefits
Competitive salary
Ongoing career development, training and coaching
Generous pension scheme
Medical and dental scheme
Retail and leisure discounts
Holiday and travel discounts
Bike to work scheme
Plus much more

Experience
Experience in administration, call handling, or a time-critical environment is a plus but not essential.

About you
Knowledge of the local area.
The ability to plan, prioritise, and meet tight deadlines.
A solutions-driven mindset with strong problem-solving skills.
Customer focused, engaging and supportive of a diverse customer base.
Proficiency with business software and MS Office, especially Excel.

Qualifications
No specific qualifications required, but a proactive attitude and willingness to learn are essential.