Location
London

Hours
Full Time - 37.5 hours per week

Salary
£80,000 per annum

About the Role
Equans is seeking a Head of Technical Operations to join our Sustainable FM National Accounts team on a permanent basis, working across Central Government contracts. This national, client-facing role provides strategic direction for operational delivery teams and is responsible for setting and communicating standards of statutory and contractual compliance in line with contractual agreements, company procedures, and safe systems of work.

The Head of Technical Operations will line manage a team of Technical Managers overseeing various stages of the compliance process including CAFM and Asset Management, Technical Governance, Energy, and Compliance and Assurance. This role is fundamental in shaping the technical delivery workflow—from CAFM setup and local control of assets, through service delivery and documentation, to ensuring customer compliance needs are met during audit and assurance processes.

As the senior technical stakeholder within the account, you will act as the key link between the Equans Central Authorising Engineer team and operational delivery functions, translating company policy into contract requirements and deliverables. Senior stakeholder management across client technical leads, independent auditors, and regulatory bodies is essential.

Key responsibilities include working with operational leads to improve compliance service delivery and SLA achievement, developing and maintaining CAFM Asset Management Strategy documents, communicating maintenance standard changes and compliance gaps, providing technical governance for commercial changes and new service lines, and ensuring standards relating to qualifications, appointments, and training are upheld.

You will demonstrate thorough knowledge of industry maintenance standards such as SFG20 and HTM, develop end-to-end technical standards, provide continual improvement processes, support compliance audits, manage CAFM data and planned maintenance activities, and contribute to the financial performance of the contract through operational efficiency and subcontract procurement.

This role requires a proactive approach to technical governance, ensuring safe systems of work and compliance with statutory and company procedures at all times.

What We Offer
Competitive salary, company vehicle or allowance, bonus and benefits package including:
- 25 days annual leave plus public holidays
- Life cover equivalent to 3x annual salary
- Private Medical Insurance
- Employee discount schemes on major brands and retailers
- Gym membership discounts
- Cycle to work scheme
- Holiday purchase scheme
- 2 corporate social responsibility days per year
- Broad range of learning opportunities including professional qualifications and personalized support programmes
- Attractive Employee Referral Rewards Scheme
- Access to employee networks such as AccessAbility, Encompass, RISE, WOMEN Together, Working Parents, Veterans and Reservists, and Young Professionals
- 24/7 Employee Assistance Program and mental wellbeing app access

Experience
- Extensive senior technical leadership managing both static and mobile delivery across a varied UK-wide estate
- Significant experience in Facilities Management environment
- Strong compliance background treating compliance as a business-as-usual requirement
- Proven management of compliance teams
- Experience managing delivery of £10m+ Engineering Operations in public or private sector
- Track record of delivering transformational change alongside business-as-usual operations
- Skilled in managing structured customer expectations and third-party audit frameworks

About You
You are a self-motivated, experienced, and driven individual with strong leadership and strategic thinking skills. You demonstrate flexibility, collaboration, and efficiency in responding to changing business needs. You build strong working relationships within your team and across the wider business. You act as the technical subject matter expert, aligning operational and strategic aims with contract and client requirements.

Qualifications
- HNC, HND, degree or equivalent experience in a relevant technical discipline (Mechanical Systems preferred)
- Full UK driving licence required