Location
Kemble Court, Reading. This is a hybrid role, with 2 days working remotely and 3 days based in the office or on site with the Network team.

Hours
Monday to Friday, 8:00am to 4:00pm. The team normally works together in the office on Thursdays, with the other two office days being more flexible.

Salary
£34,820 to £41,000 per annum, depending on skills and experience.

About the Role
Are you looking for a role where your work has a real impact every day? As a Systems Optimisation Analyst, you'll play a key role in helping us deliver a reliable water supply to more than 16 million customers. Working within our System Optimisation Team, you'll help manage and protect our clean water network, supporting operational performance, improving customer service and ensuring we continue to meet our regulatory commitments. Every day brings a new challenge, whether you're analysing network performance, supporting engineering projects or responding to operational incidents. This is an up to 12-month secondment/fixed-term contract with the possibility of becoming permanent.

In this role, you will support the System Optimisation Engineers in managing the operation of our clean water network while working closely with colleagues across Production, Leakage and Network teams to deliver the best possible service for our customers. You will monitor, investigate and help resolve pressure issues, customer complaints and operational escalations. You will analyse operational data and identify trends to support network performance and decision-making, support engineering and customer-led projects, assist with managing unplanned operational events to minimise disruption, and help complete operational risk assessments to support safe delivery of network activities. You will also build knowledge of water network operations, leakage management, commissioning and water quality while developing your technical expertise.

We offer 26 days holiday, increasing to 30 days with length of service (plus bank holidays), a performance-related pay plan linked to company targets, a generous pension scheme through AON, and access to a wide range of benefits to support your health, wellbeing and finances including annual health MOTs, physiotherapy, counselling, Cycle to Work schemes, shopping vouchers and life assurance.

Thames Water is the UK’s largest water and wastewater company, committed to building a better future for our customers, communities, people and the planet. Join us to make a meaningful difference every day in a rewarding and diverse workplace with flexible working arrangements and excellent career opportunities.

Experience
Strong analytical and problem-solving skills with the ability to interpret operational data. Awareness of hydraulic principles or experience using mapping or Geographic Information System (GIS) software is desirable. Knowledge of the water industry or other operational utility environments would be beneficial.

About you
Excellent communication skills and confidence working with a range of internal stakeholders. A proactive, collaborative approach and a willingness to learn.

Qualifications
No specific qualifications are stated as mandatory, but relevant technical knowledge and experience will be advantageous.