Location
Glasgow, G2 5AD / Hybrid

Hours
Full Time (hours not specified)

Salary
From £61,600 plus 20% bonus, car allowance and family health care

About the Role
Help us create a better future, quicker. As Business Improvement and Channel Development Manager, you will lead the design, delivery, and optimisation of new and existing sales channels across ScottishPower’s Customer Business portfolio. This pivotal role drives commercial growth by embedding scalable processes, enhancing operational efficiency, and enabling high-performing channel activity across all Domestic customer segments. You will oversee the identification and development of new routes to market while ensuring continuous improvement in channel performance and partner engagement.

Working closely with cross-functional teams, you will represent the sales function in strategic initiatives, ensuring alignment with business priorities and delivering measurable impact. The position is designed to be flexible, focusing development activities on the highest-value strategic opportunities as directed by the Customer Business Management team.

Key responsibilities include identifying, developing, and implementing new sales channels from concept to launch to support sales targets across the full ScottishPower product and service portfolio; developing bespoke contact strategies for prospect partners/businesses; scoping channel or partner capability to match commercial models; consulting on financial modelling to ensure value-enhancing channel activities; operationally leading business governance related to new sales channels and market prospects; acting as sales lead for strategic partnership integration; ensuring compliance with ScottishPower standards and controls; concluding contract negotiations to maximise protections; developing end-to-end value cases and process designs for new business models; managing relationships with MD-level external contacts to secure partner buy-in; monitoring market intelligence to adapt contract strategies; designing and contracting commercial propositions in line with budgeted cost targets; managing a UK-wide contact strategy across multiple industry sectors; working with sales channels to implement propositions and deliver supporting materials; and managing a team of managers to implement solutions.

Experience
- Operational management experience in Sales or Project Management roles, primarily in the private sector but public sector experience considered.
- In-depth understanding of the Energy Industry and low carbon technologies.
- Proven leadership skills to develop, manage, motivate, and inspire teams.
- Track record of securing new business opportunities across public and commercial sectors.
- Strong commercial acumen with ability to understand complex financial models and make confident decisions.
- Experience managing outsourced sales partners, contractor management, partnerships, external call centre operations, and outsourced sales teams.
- Demonstrated ability to influence and negotiate with senior leaders and multiple stakeholders.
- Proficient in Microsoft Office, especially Excel, Word, PowerPoint, and MS Access.
- Ability to manage multiple concurrent activities and work to tight deadlines.

About you
- Highly motivated, proactive self-starter with strong organisation, planning, and time management skills.
- Excellent communication, presentation, and stakeholder management skills.
- Change leader with experience translating initiatives into results.
- Flexible and adaptable to fast-moving environments shaped by emerging markets and evolving customer expectations.
- Strong influencing and relationship management skills.
- Ability to prioritise work and deliver results while managing multiple stakeholders.
- Ability to launch and monitor new business channels and partnerships from trials through to enduring solutions.
- External awareness with ability to absorb and apply new ideas.
- Ability to develop and deploy successful contact strategies through to contract closure.

Qualifications
- Proven leadership and operational management experience.
- Highly numerate and analytical with ability to forecast and manage budgets.
- Sales focused with strong understanding of customer engagement and building effective sales pipelines.
- Experience working with senior leaders and managing complex stakeholder portfolios.
- Understanding of governance frameworks and compliance standards.
- Ability to work within a hybrid environment and support immigration compliance if applicable.