Location
Glasgow, G2 5AD / Hybrid

Hours
Full Time

Salary
From £61,600 plus 20% bonus, car allowance and family health care

About the Role
Help us create a better future, quicker. As Business Improvement and Channel Development Manager, you will lead the design, delivery, and optimisation of new and existing sales channels across ScottishPower’s Customer Business portfolio. This pivotal role drives commercial growth by embedding scalable processes, enhancing operational efficiency, and enabling high-performing channel activity across all Domestic customer segments. You will oversee the identification and development of new routes to market while ensuring continuous improvement in channel performance and partner engagement.

Working closely with cross-functional teams, you will represent the sales function in strategic initiatives, ensuring alignment with business priorities and delivering measurable impact. The position is flexible, focusing development activities on the highest-value strategic opportunities as directed by the Customer Business Management team.

Key responsibilities include identifying, developing, and implementing new sales channels from concept to launch to support sales targets across the full ScottishPower product and service portfolio; developing bespoke contact strategies for prospect partners/businesses; scoping channel or partner capability aligned to commercial models; consulting with senior leadership on financial modelling; operationally leading business governance for new sales channels and market prospects; acting as sales lead for strategic partnership integration; ensuring compliance with ScottishPower standards and governance; concluding contract negotiations to maximise protections; developing end-to-end value cases and process designs; managing UK-wide contact strategies across multiple sectors; implementing propositions with sales channels; and managing a team of managers to deliver solutions.

This role requires strong leadership, commercial acumen, and the ability to influence a wide portfolio of stakeholders, including senior leaders and external partners. Flexibility, proactive change management, and excellent communication skills are essential to succeed in this fast-moving environment shaped by emerging markets, evolving customer expectations, and shifting industry and regulatory landscapes.

Experience
- Operational management experience in Sales or Project Management roles, primarily in the private sector, with public sector experience considered.
- In-depth understanding of the Energy Industry and low carbon technologies.
- Proven leadership skills to develop, manage, motivate, and inspire teams.
- Demonstrated ability to secure new business opportunities and build effective sales pipelines.
- Experience managing outsourced sales partners, contractor management, and external call centre operations.
- Strong commercial acumen with the ability to understand complex financial models and manage budgets.
- Advanced influencing, relationship management, and stakeholder engagement skills.
- Experience leading change initiatives and translating them into results.
- Proficient in Microsoft Office, especially Excel, Word, PowerPoint, and MS Access.
- Ability to manage multiple concurrent activities and tight deadlines.

About you
- Highly motivated, proactive self-starter.
- Excellent communication, presentation, and negotiation skills.
- Strong organisation, planning, and time management abilities.
- Flexible and adaptable to changing business priorities.
- Ability to prioritise work and deliver results while managing multiple stakeholders.
- Effective at building and maintaining relationships with internal and external stakeholders up to MD level.
- Commercially focused with a customer engagement mindset.
- Ability to absorb and apply external market insights and new ideas.
- Demonstrates tact, diplomacy, and credibility in all communications.

Qualifications
- Proven leadership and operational management experience.
- Highly numerate and analytical with the ability to forecast and manage budgets.
- Sales-focused with a track record of building and managing sales pipelines.
- Experience working with senior leaders and negotiating complex contracts.
- Understanding of governance frameworks and compliance standards.
- No specific academic qualifications stated, but relevant industry knowledge and experience are essential.