Location
Prenton office, North Cheshire Trading Estate, Prenton Way, Birkenhead, Prenton CH43 3ET, United Kingdom

Hours
08:00 – 18:00, Wednesday to Saturday

Salary
£27,498 per annum

About the Role
As an NRSWA Notification Administrator, you will be responsible for raising and processing road Opening Notices and Permits within the required legislative timescales to enable our contracting partners and staff to work legally. You will manage fault-related plant maintenance orders and scopes to facilitate payments and ensure accurate cost registration. Your role will provide efficient support for coordinating all aspects of HV and LV fault repairs within the Operations function. You will also handle faults and emergency overflow calls from the DCC to support operational metrics.

You will raise Plant Maintenance Orders daily to facilitate network work, process paperwork for road opening notices/permits within tight deadlines (e.g., within 2 hours of excavation start on a fault), and manage planned notices and permits for scheduled works. Additionally, you will raise work instructions for cable contractors, process purchase orders related to faults, and handle invoices for rechargeable work. Liaising with contractors to ensure proper controls and monitoring, coordinating field staff resources, and ensuring compliance with current legislation through accurate paperwork are key responsibilities. You will collect technical and non-technical information from field staff to ensure timely communication across internal teams and prepare weekly and monthly reports.

This role places you at the heart of maintaining and supporting the electricity network, contributing to the safe and efficient repair and maintenance of infrastructure that supports renewable energy growth and Scotland’s Net Zero ambitions.

Experience
Experience in a customer service role or relevant experience is essential. Knowledge of Energy Networks policies, procedures, and working practices is highly desirable. Familiarity with SAP and excavation and lay contract terms is advantageous.

About you
You will have developed customer service, interpersonal, telephony, negotiation, and communication skills. Excellent time management and the ability to respond flexibly to changing priorities are important. You should be able to establish good working relationships with both field and corporate staff and influence processes effectively. A flexible approach and the ability to escalate issues to secure appropriate resolutions are required.

Qualifications
IT literacy is required. Knowledge of health, safety, and environmental legislation relevant to the role is expected. While specific formal qualifications are not stated, a commitment to compliance and continuous learning is essential.