Location
Aspect House, G72 0HT / Hybrid

Hours
Full Time

Salary
From £31,045 per annum

About the Role
Help us create a better future, quicker. The SME (Sales) Service Team is part of the Business Energy channel and is key to the successful delivery of sales and retention within ScottishPower. As the Team Manager, you will be responsible for delivering exceptional customer service to external partners who contact us with general enquiries. You will ensure queries are managed end-to-end, within SLA, delivering an outstanding service.

You will oversee the operational delivery of a quality service for both Direct and TPI external sales partners, managing and supporting a team of approximately 6-10 FTE. Your role includes achieving personal and SME departmental performance targets, working with internal and external key stakeholders to build strong relationships, and utilising Salesforce for communication and monitoring team activities.

Additional responsibilities include carrying out weekly quality checks, providing weekly updates and reporting on key performance metrics, managing complaints to ensure standards are met, contributing to the development of Sales, Marketing, and Customer Service strategies, supporting the Operations Manager, and representing ScottishPower in a positive and professional manner. You will also collaborate closely with internal Account Managers.

About ScottishPower
ScottishPower is part of the Iberdrola Group, one of the world’s largest integrated utility companies and a world leader in wind energy. Committed to generating all energy from renewable resources and investing over £6 million every working day, we are at the forefront of the journey to Net Zero. We offer diverse career opportunities and invest in internal talent to help you meet your personal and professional goals within a global organisation.

We are dedicated to inclusion and provide reasonable support or adjustments during recruitment for candidates with disabilities, long-term conditions, mental health conditions, or neurodivergence.

Closing Date
Thursday 25th September

Experience
- Customer service experience
- People management experience
- Telephone skills with an understanding of the industry structure and operation
- Experience of complaint handling within a regulated environment
- Extensive organisational skills with the ability to self-manage and prioritise workloads
- Experience using office applications such as Excel, Word, and PowerPoint

About you
- Good interpersonal skills to build relationships at various levels
- Analytical mindset with aptitude for numbers and quality
- Ability to work independently or as part of a team
- SME experience preferred

Qualifications
No specific qualifications are stated as mandatory, but relevant experience and skills are essential.

Additional Information
Applicants not resident in the country of the vacancy will be subject to immigration requirements. Support with immigration compliance will be provided if required.

Benefits
As well as a competitive salary reviewed annually, benefits include:
- Pension scheme with double matching up to 10% company contribution
- 36 days annual leave plus holiday purchase option
- Share schemes
- Payroll giving and charity matched funding
- Technology vouchers
- Electric vehicle schemes
- Cycle to Work scheme and public transport season ticket loans
- Healthcare options including dental, private medical insurance, health cash plan, and annual health assessments
- Life assurance (4x salary)
- Access to financial wellbeing support
- Discounts on shopping, leisure, restaurants, gyms, travel insurance, and more