Location
Prenton office, North Cheshire Trading Estate, Prenton Way, Birkenhead, CH43 3ET, United Kingdom

Hours
Wednesday to Saturday, 08:00 – 18:00

Salary
£27,498 per annum

About the Role
As an NRSWA Notification Administrator, you will be responsible for raising and processing road Opening Notices and Permits within the required legislative timescales to enable our contracting partners and staff to work legally on the network. You will manage fault-related plant maintenance orders and scopes to facilitate payment and accurate cost registration. Your role will provide efficient support for coordinating all aspects of HV and LV fault repairs within the Operations function. You will also handle faults and emergency overflow calls from the Distribution Control Centre (DCC) to support operational metrics.

You will raise Plant Maintenance Orders daily to facilitate network work, process paperwork for road opening notices and permits within strict timescales (e.g., within 2 hours of excavation start on a fault), and manage planned notices and permits for scheduled works. Additionally, you will raise work instructions for cable contractors, process purchase orders related to faults, and handle invoices for rechargeable work. Liaison with contractors to ensure proper controls and monitoring, coordination of field staff resources, and compliance with current legislation are key responsibilities. You will collect technical and non-technical information from field staff to ensure accurate and timely communication across internal teams and prepare weekly and monthly reports.

About SP Energy Networks
SP Energy Networks, part of the Iberdrola Group, is a world leader in wind energy and operates over 4000km of transmission network cables and lines across Central and Southern Scotland, North Wales, and the North West of England. We are committed to supporting Scotland’s Net Zero ambition by 2044 through significant investment in renewable energy infrastructure and internal talent development. Our values of diversity and social purpose create a sustainable business connected to the communities we serve.

Experience
- Experience in a customer service role or relevant field is essential.
- Knowledge of Energy Networks policies, procedures, and working practices.
- Familiarity with health, safety, and environmental legislation.
- Knowledge of excavation and lay contract terms is advantageous.
- Experience with SAP is desirable but not essential.

About you
- Developed customer service and interpersonal skills.
- Excellent telephony, negotiation, communication, and time management skills.
- Flexible and responsive approach to work, able to initiate change and support others.
- Ability to identify and escalate unacceptable customer or business outcomes.
- Ability to establish and maintain good working relationships with field and corporate staff.
- IT literate with knowledge of relevant IT support systems and processes.

Qualifications
- No formal qualifications are explicitly required, but excellent communication skills and relevant experience are essential.